Worldtracer (Lost & Found) Training

1. Aim of the course: After completion of the course, attendants should be able to use the Worldtracer Management System in order to create, amend, retrieve and read different types of bag files as well as making rush/expedite bag labels with their appropriate forwarding message.

2. Target group: New Lost & Found-staff
After successful completion of the course, participants will receive an AP Academy-certificate

3. Required Foreknowledge: None

4. Course – Contents:

  • General impression Lost & Found Services (organisation & functionalities)
  • Passenger documents
  • Ticket-reading
  • Get familiar with IATA Baggage ID-chart.
  • Worldtracer management computer system.; use and creation of files
  • Delivery vouchers
  • Rush / expedite labels
  • Forwarding message and Security messages
  • Means of Communication:
    • SITA Telex: teletype and action file message
    • SITA Worldtracer
    • SMS (send Short Text messages through Worldtracer)
    • SEA (send emails through Worldtracer)
  • Follow-up towards passenger
  • Delivery of bags
  • Destruction of not allowed items (eg food …)
  • Customer service : attitude & communication

5. Timeframe: Basic training : 3 days

6. Languages: Dutch / French / English German

Back to Training / Academy overview