TFS – Customer Service Manager

Description: Reporting to the Station Manager, the Customer service manager will be responsible for the operations of the Customer Service personnel at the station. The main mission is to lead the Customer Service team and ensure maximum efficiency and safety in every operation.

The responsibilities of the position are:

  • Coordinate the effective realization of the procedures and processes involved in boarding, check-in and lost & found office in guaranteeing the synchronization of the work team
  • Supervising and auditing check in, boarding and lost & found office of the station in order to ensure the maintenance of high standards of efficiency, service and compliance by the employees
  • To manage the effectiveness of the team, attending to the requirements of the companies and ensuring the facilitation of human and material resources
  • Ensure and control the application of company procedures in relation to “extra services” to generate higher revenue for the company in accordance with company policy and current legislation
  • Manage the turnaround of the flights, coordinating the services involved and attending the requirements of the companies
  • Manage training with the training coordinator and work shifts. Check that the training manuals are updated
  • Establish excellent relationships with all customers and airport authorities to ensure a safe and efficient ground handling operation
  • Lead and supervise all work teams in the exercise of their duties
  • Communicate and implement operational changes for relevant personnel as required through a traceable communications
  • In case of incidents, keep management and AENA informed and report on the measures taken
  • Adapt the needs of personnel to the required operation respecting the levels of productivity assigned
  • Supervise and control that the appearance of the staff and ensure its in accordance with what is established in the employee manual
  • Supervise and control the proper order and cleaning of facilities for public services
Requirements: We require people with the following profile:

  • Preferably with experience as a Customer Service manager of at least 3 years or as a Customer Service supervisor. with the necessary training in force
  • We seek a professional able to take on our project in Tenerife South Airport
  • High leadership skills
  • Objective orietated
  • Excellent communication skills
  • High Confidence
  • Strong Work Ethic
  • Positive Attitude
  • Time Management Abilities
  • Problem-Solving Skills
  • Acting as a Team Player
  • Self-Confidence
  • High level of Spanish and English
Those interested or who require more information, may send a resume and motivation letter directly to

If you are looking for a Remarkable climate and weather year-round including health and wellness, Tenerife is waiting for you.

We are all looking forward to having you on our team!