Basic Check-in Training

1. Aim of the course: Familiarization with general check-in-procedures.
After successful completion of the course, trainees will be able to perform a manual check-in of passengers and baggage

2. Target group: New check-in-staff
After completion of the course, trainees will receive an AP Academy-certificate

3. Required Foreknowledge: None

4. Course – Contents:

  • Aviation terminology
  • Luggage : restrictions + DGR-awareness
  • Check-in procedures
  • Passenger Service : customers & communication
  • Special assistance to passengers
  • Boarding of passengers

5. Timeframe: Basic training : 2 days
In addition, training for several DCS-systems can be provided (timings on request, depending on the system)

6. Languages:
Belgium : Dutch / French / English
France : French / English
Italy : Italian / English
Netherlands : Dutch / English

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