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Ground handling



Passenger services

  • Reservations and ticketing
  • Check-In services and Departure Control Systems
  • Arrival and Departure services
    (including transfer and close-out)
  • Boarding assistance
  • Special assistance for passengers with reduced mobility and for unaccompanied minors
  • Baggage services and lost and found baggage services

Ramp services and traffic operations

  • Ramp Handling:    
    aircraft loading and unloading, pushback and towing, headset, marshalling, toilet and water services, ground power, airstart, cleaning, de-icing,  passenger ground transportation, crew transport, freight and baggage transfer, loading of catering, etc.
  • Traffic Operations:
    flight documentation and planning, crew briefing, weight and balance, load plan and load sheet, ground to air communication, flight supervision